Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us at the following address: support@arthurmayfair.co.uk. Please note that returns must be sent to the following address: 1 Rue de Seans, 39100 Dole, France.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your parcel. Items returned without first requesting a return will not be accepted.

You can always contact us for any return-related questions at support@arthurmayfair.co.uk.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions or non-returnable items

Unfortunately, we do not accept returns on sale items or gift cards. Please feel free to contact us with any questions or concerns regarding a specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for a new item.

90-day cooling-off period in the United Kingdom

Notwithstanding the above, if the goods are shipped to the United Kingdom, you have the right to cancel your order within 90 days of receiving your goods, for any reason and without justification. As above, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@arthurmayfair.co.uk.