Terms of sale

Overview

This website is operated by Arthur Mayfair. Throughout the site, the terms "we", "us" and "our" refer to Arthur Mayfair. Arthur Mayfair offers this website, including all information, tools and services available from this site, to you, the customer, subject to your acceptance of these Terms and Conditions of Sale, our Terms of Service, Privacy Policy, Shipping Policy and Refund Policy.

Seller identity: BENSASSI MOHAMED-AMINE, sole proprietorship, SIRET 99892273600017, registered office 1 Rue de Seans, 39100 Dole, France. Contact: support@arthurmayfair.co.uk / +33 6 11 04 00 42. Website: https://arthurmayfair.co.uk.

By placing an order on our website, you confirm that you have read, understood and accepted these Terms and Conditions of Sale. These terms apply to all orders placed on the website.

Section 1 - Scope and customer eligibility

These Terms and Conditions of Sale govern online purchases made through our store. They apply to consumers purchasing products for personal use. You must be legally able to enter into a contract and provide accurate billing, delivery and contact information.

We reserve the right to refuse or cancel an order where information is incomplete, inaccurate, suspicious, fraudulent, or where the order cannot be fulfilled.

Section 2 - Products and availability

We take reasonable care to present products, descriptions, images, colours, sizes and prices accurately. Product colours and images may vary depending on your device display.

Products are offered subject to availability. We may limit quantities, discontinue products, correct errors, update product information or cancel an order where a product is unavailable or incorrectly presented.

Section 3 - Orders and contract formation

Your order is an offer to purchase the selected products under these terms. After checkout, you may receive an order confirmation email. Acceptance of your order occurs when we confirm that the order has been processed and prepared for dispatch.

If we are unable to accept your order, we will inform you and, where payment has already been taken, arrange a refund to the original payment method.

Section 4 - Prices, currency and payment

Prices are displayed in GBP unless stated otherwise. Shipping costs, if any, are shown before checkout. For current United Kingdom deliveries, standard delivery is displayed as free where the checkout and Shipping Policy state a £0 delivery cost.

Payment is due at checkout. You agree to provide current, complete and accurate payment and billing information. Payment providers may carry out security checks before a transaction is approved.

We may correct pricing or typographical errors at any time. If an error affects an order already placed, we will contact you before proceeding where required.

Section 5 - Shipping and delivery

We currently ship orders to the United Kingdom. Order processing time is 1 to 3 business days. Estimated delivery time is 6 to 12 business days within the United Kingdom, unless a product page or checkout page states a different estimate.

Delivery times are estimates and may be affected by carrier delays, customs checks, public holidays, high-demand periods, incomplete addresses or events outside our reasonable control.

Once your order has been dispatched, we will send tracking information to the email address provided at checkout when tracking is available. Risk in the goods passes to you when the order is delivered to the delivery address provided.

Section 6 - Returns, cancellation and refunds

We offer a 14-day return period (14 days) from the day you receive your order, subject to the conditions stated in our Refund Policy and Returns Policy. For goods shipped to the United Kingdom, you also have the right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

Returned items must be unworn or unused, with tags where applicable, and in their original packaging. Proof of purchase may be required. Items returned without first contacting us may not be accepted.

To request a return, contact us at support@arthurmayfair.co.uk. If your return is accepted, we will provide instructions on how and where to send your parcel. The return address is 1 Rue de Seans, 39100 Dole, France.

Refunds are processed after we receive and inspect the returned item. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to process the refund.

Section 7 - Damaged, defective or incorrect items

Please inspect your order when it arrives. If the item is defective, damaged, or if you receive the wrong item, contact us promptly at support@arthurmayfair.co.uk with your order details and clear photos where relevant. We will assess the issue and provide a suitable solution in line with applicable consumer protection rules.

Section 8 - Personal information

Your submission of personal information through the store is governed by our Privacy Policy. We use personal information to process orders, arrange delivery, provide customer support, handle returns and comply with legal obligations.

Section 9 - Third-party services and links

Our store may use third-party services, including Shopify, payment providers, delivery partners and analytics or marketing tools. We are not responsible for third-party websites or services that are not controlled by us. Your use of third-party services may be subject to their own terms and policies.

Section 10 - Prohibited uses

You must not use the website or products for unlawful purposes, to infringe the rights of others, to submit false or misleading information, to upload malicious code, to interfere with the security of the website, to collect personal information unlawfully, or to carry out fraudulent activity.

Section 11 - Intellectual property

All website content, branding, text, images, graphics, layout, product presentation and other materials are owned by or licensed to Arthur Mayfair or its service providers. You may not copy, reproduce, sell, exploit or reuse the website content without our written permission, except where permitted by law.

Section 12 - Liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so. Subject to applicable law, we are not responsible for indirect losses, loss of profit, loss of opportunity, loss of data, or losses caused by events outside our reasonable control.

Your statutory consumer rights are not affected by these Terms and Conditions of Sale.

Section 13 - Indemnification

You agree to indemnify and hold us harmless from claims, losses, liabilities, damages, costs or expenses arising from your breach of these terms, misuse of the website, violation of law, or infringement of third-party rights.

Section 14 - Severability

If any provision of these terms is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will remain valid and enforceable.

Section 15 - Termination

These terms remain effective unless terminated by either you or us. We may terminate or suspend access to the website or refuse service if you breach these terms or use the website unlawfully.

Section 16 - Entire agreement

These Terms and Conditions of Sale, together with the policies referenced on the website, form the agreement between you and us in relation to online purchases from the store.

Section 17 - Governing law

These terms are governed by applicable law. Customers in the United Kingdom retain the mandatory consumer rights and protections available under UK consumer law.

Section 18 - Changes to these terms

We may update these Terms and Conditions of Sale from time to time by publishing a revised version on this page. The version available at the time you place an order applies to that order.

Section 19 - Contact details

Questions about these Terms and Conditions of Sale should be sent to support@arthurmayfair.co.uk. Postal address: 1 Rue de Seans, 39100 Dole, France. Phone: +33 6 11 04 00 42.